11t Privacy Policy — Your Information, Our Responsibility
This Privacy Policy explains how 11t collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to ensuring your privacy is always safeguarded and respected.
Effective date: January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the 11t platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity on the 11t platform.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we may collect payment-related information such as the account holder's name and bank account number used for DuitNow or internet banking transactions. We do not store credit card information directly — all transactions are processed through licensed, secure payment gateways.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and platform usage data. This information is used to improve platform performance, detect suspicious activity, and ensure an optimal experience for mobile users.
Usage Data
We record activity within the platform, including games played, bets placed, login times, and interactions with platform features. This data is used for internal analytics and service improvement purposes.
2. How We Use Your Information
The information we collect is used solely for legitimate purposes related to the operation of the 11t platform. The primary purposes for which your information is used are as follows:
- Processing registration, account verification, and login management
- Processing deposit and withdrawal transactions in MYR (RM)
- Providing responsive customer service and technical support
- Sending account-related notifications, promotions, and relevant platform updates
- Detecting and preventing fraud, money laundering, or any misuse of the platform
- Comply with legal obligations and regulatory requirements applicable in Malaysia
- Improving platform features and user experience based on usage behaviour analysis
11t will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
The 11t platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. We use several types of cookies:
Essential Cookies
These cookies are required for core platform functions such as login session authentication, security, and transaction integrity. Without essential cookies, the platform cannot function properly and they cannot be disabled.
Performance & Analytics Cookies
These cookies help us understand how users interact with the platform — which pages are visited most frequently, time spent on each, and navigation patterns. This information is used in aggregate form for the continuous improvement of the 11t platform.
Cookie Controls
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality. By continuing to use the 11t platform, you agree to the use of cookies as described in this policy.
4. Data Storage, Security & Information Sharing
Storage & Security
All personal information of 11t users is stored on servers protected with industry-standard data encryption protocols. We use SSL/TLS encryption technology to ensure that data transmitted between your device and our servers cannot be accessed by unauthorised parties.
Account and transaction information is retained for as long as your account remains active, and for the period required under Malaysian law for audit and regulatory compliance purposes. Once an account is closed, your information will be deleted or anonymised within the timeframe stipulated by legal requirements.
Third-Party Sharing
11t does not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared in limited circumstances: with licensed payment processors to facilitate MYR transactions, with regulatory authorities or law enforcement when required by Malaysian law, or with technical service providers bound by strict confidentiality agreements.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a user of the 11t platform, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting our support team
- Right to Erasure: You may request the deletion of your personal information, subject to applicable legal retention requirements
- Right to Object to Processing: You may object to the processing of your information for specific purposes such as marketing communications
Changes to This Privacy Policy
11t reserves the right to amend or update this Privacy Policy at any time. Any changes will be published on this page with a new effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 11t support team at: [email protected]
You may also refer to the FAQ us for further information on platform privacy and data security.
Your Data is Safe — Enjoy the Platform with Peace of Mind
We prioritise the security and privacy of every 11t user in Malaysia. Register or log in now to enjoy a fully protected digital entertainment experience.
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