11t & Responsible Gambling — Fun Without Regret
The best entertainment is entertainment you are in control of. 11t is committed to ensuring every user in Malaysia can enjoy their playing experience in a healthy, safe, and self-aware way.
11t's Commitment to Responsible Gambling
As a responsible digital entertainment platform, 11t believes that online gambling should be purely a source of fun and entertainment — not stress, not addiction, and not financial hardship.
We actively provide the tools, information, and support that Malaysian users need to stay in full control of their playing habits. This responsible gambling policy is more than an obligation — it is a core value we uphold in every aspect of how 11t operates.
Users under 18 years of age are strictly prohibited from using this platform. 11t takes this responsibility seriously and conducts age verification during the registration process.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step toward responsible gambling. Here are some warning signs to watch for in yourself or someone close to you:
Borrowing money to gamble, using funds meant for daily essentials such as rent or food, or hiding losses from family members.
Feeling restless or irritable when not playing, finding it hard to stop even when you intend to, or playing to escape from problems and emotional distress.
Neglecting responsibilities to family, friends, or work due to spending too much time gambling online.
Constantly chasing losses by playing more, or continuously increasing bet sizes to get the same level of excitement.
If you recognise any of the signs above, please take immediate steps to seek help and make use of the self-control tools we provide.
Setting Healthy Time and Budget Limits
The most effective way to enjoy playing without risk is to set clear limits before you begin. 11t encourages every user to practise the following habits:
Playing Budget Limit
Decide on a fixed amount in MYR (RM) that you are comfortable losing before you start a session. Think of it as the cost of entertainment — like going to the cinema or dining out — not an investment or a way to make money. Never play with money set aside for essentials such as bills, rent, or food.
Time Limit
Set a maximum time limit for each gaming session. Taking regular breaks at least every 30 to 60 minutes is a healthy habit. Avoid playing late at night or when you are feeling tired, stressed, or emotionally unstable, as this can impair your judgement.
Track Your Records
Keep a simple log of how much you deposit, how long you play, and the outcomes. Reviewing this regularly helps you stay aware of your playing patterns and spot any changes that may be cause for concern.
Self-Control Tools Available on 11t
11t provides self-control features to help users manage their playing experience more responsibly. Here are the options available to you:
Deposit Limit
You can set daily, weekly, or monthly deposit limits in RM on your account. This ensures you cannot exceed the amount you have set yourself, providing an automatic layer of protection against overspending. Contact the 11t support team to enable this feature.
Cooling-Off Period
If you feel you need a short break from playing, you can request a temporary cooling-off period for your account. During this time, you will not be able to log in or make any transactions. The break can be set for 24 hours, 72 hours, or 7 days, depending on your needs.
Self-Exclusion
For those who need a longer break, the self-exclusion option allows you to request that your account be suspended temporarily or permanently. This is a serious step that we fully support for your wellbeing. To activate this option, please contact our support team at [email protected].
Protection of Minors & Life Balance
Child & Youth Protection
The 11t platform is for adults aged 18 and above only. We enforce an age verification process during registration and reserve the right to request identification documents to confirm a user's age. If you share a device with younger family members, please ensure your account is protected with a strong password and that you log out after every session.
Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing online gambling sites.
Maintaining a Healthy Life Balance
Online gambling is just one of many ways to unwind and have fun. 11t encourages users to maintain a healthy balance between playing and their daily responsibilities, family relationships, work, and physical and mental wellbeing. Do not let gambling become the centre of your life — it should be a casual, enjoyable pastime.
Get Professional Help When You Need It
If you or someone you know is struggling with gambling habits, do not hesitate to seek professional help. Talking to a trusted family member or friend is an important first step. You can also reach the 11t support team at [email protected] for initial guidance, or refer to FAQ us for more information on self-control tools and support resources.
Play Smart, Enjoy Every Moment
Playing at 11t is more meaningful when done responsibly. If you have any questions about self-control or responsible gambling, our team is here to help.
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